There was a discussion today on the forum I participate regarding the spam whitelisting. The forum is specifically aimed in legal industry so we are all talking about how the technology works in the legal field. The question was whether or not whitelisting the client email address, quite common one but I was surprised about some of the answers that mentioned lawyers are responsible for their own emails, meaning that they should spend their time going through the quarantine to find their own false positive. And the more reality that shocked me even more is that this is quite common in many of the firms.
I just don't get it. Isn't lawyer's time worth more spent on something that generates more revenue? Asking lawyers to go through their own quarantine is just like receiving emails without anti-spam protection at all. Yes, the job going through the spam is probably one of the dirtiest job in the world but that doesn't mean no one is willing to do so. We have one in our office, part of whose job is going through the nasty spams. She averagely checks 4000-5000 spams a day and does a wonderful job catching the false positives. I just can't imagine how many time she had saved for lawyers just by doing this.
IMHO, whoever said or suggested the idea that lawyers should check their own spams needs to learn a bit of more business lessons.